Residence Inn by Marriott Dana Point San Juan Capistrano
address: 33711 Camino Capistrano, San Juan Capistrano, CA 92624, United States
check_out_time: Check-out time: 12:00
description: ["This polished all-suite hotel off I-5 is a mile from Doheny State Beach and 2 miles from Mission San Juan Capistrano.","The relaxed suites come with fully equipped kitchenettes and free Wi-Fi, as well as pull-out sofas, desks and flat-screen TVs. The 1- and 2-bedroom suites add separate living rooms.","Complimentary amenities include breakfast and regular evening socials. There's also a convenience store, an outdoor pool, a hot tub and a 24\/7 gym. Other amenities include a sports court, a putting green, and a patio with a fire pit, plus a business center and meeting rooms. Grocery delivery service is offered,"]
rayting: 4.2
check_out_time: Check-out time: 12:00
description: ["This polished all-suite hotel off I-5 is a mile from Doheny State Beach and 2 miles from Mission San Juan Capistrano.","The relaxed suites come with fully equipped kitchenettes and free Wi-Fi, as well as pull-out sofas, desks and flat-screen TVs. The 1- and 2-bedroom suites add separate living rooms.","Complimentary amenities include breakfast and regular evening socials. There's also a convenience store, an outdoor pool, a hot tub and a 24\/7 gym. Other amenities include a sports court, a putting green, and a patio with a fire pit, plus a business center and meeting rooms. Grocery delivery service is offered,"]
rayting: 4.2
category: Hotel, Meeting planning service
Phone: +1 949-443-3600
site: https://marriott.com/en-us/hotels/snasj-residence-inn-dana-point-san-juan-capistrano/overview/?scid=f2ae0541-1279-4f24-b197-a979c79310b0
stars: 3-star hotel
Phone: +1 949-443-3600
site: https://marriott.com/en-us/hotels/snasj-residence-inn-dana-point-san-juan-capistrano/overview/?scid=f2ae0541-1279-4f24-b197-a979c79310b0
stars: 3-star hotel
Name: J******* K*********
Date: 2024-05-18 20:00:51
Rating: 3
Comment: This place is disgusting.Checked in with my family and service animal. We wanted a featherless room, quiet. We were put into a room with feathers and on the side of the train. Between allergies and the train we were up all night. My husband requested us to be moved where the front desk girl said she would “waive” the pet fee for the inconvenience but our dog isn’t just our pet, he’s my autistic child’s REGISTERED service animal. The next room we got was just gross. Not clean, and slapped together. For the price you’re better checking in right down the road at the double tree in Dana point. As a travel advisor, I’ll be reporting this to Marriott as this is NOT standard. This hotel needs to be gutted and remodeled desperately, and the staff needs to be also!
Name: C**** V******
Date: 2024-05-16 04:22:52
Rating: 5
Comment: I’m writing this to give my appreciation to Tristan. On May 14th i went to celebrate my birthday in the OC area. My phone had died and since I’m not from the area I rely on navigation to make my way around places. I got lost trying to find my way home and had no luck at all. With my phone being dead I had no directions to get home. After driving for a long time in the dark at almost 1:00 in the morning, feeling completely lost not knowing where I was, I decided to stop at the first hotel I came across to ask for help. I ended up at this hotel. When I got to the front desk I was greeted by Tristan. I explained my situation and he didn’t hesitate to help me by letting me use a charger to get my phone back to the battery it needed. He made me feel very welcomed and kept assuring me I’m okay and that I’m going to make it back home. Tristan also provided me with water as well which I really appreciated, and offered me anything to eat in case I was hungry. Before I left I thanked him so much for what he did for me and that it meant the whole world to me. He made my birthday 100 times better and thanks to him I was able to get home safe. He gave me a couple pieces of chocolate for my birthday which really made me happier. Tristan is truly an amazing person and anyone who meets him is blessed to cross paths with him. Thank you Tristan for helping me make it back home. I appreciate you more than words can explain.
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Name: X***** S******
Date: 2024-04-27 13:45:14
Rating: 5
Comment: This hotel is probably one of my favorites. I stayed here for quite a while when I was relocating for work. The staff was very helpful, knowledgeable, and attentive. The rooms were big, nice and clean with lots of open space to either have friends over or for a toddler to play. The kitchen was the average size of a long term hotel (smaller than I’m used to, but definitely still useable). The amenities were great. The location is perfect as it allows easy and fast access to Interstate 5. My only two gripes are that the AC is a little louder than I would like and if you will be cooking a lot, id recommend getting a box fan and cracking a window to get the air moving. Otherwise, a very pleasant experience!
Name: D***** S*********
Date: 2024-04-14 06:50:41
Rating: 1
Comment: Without a doubt, this is the worst hotel Ive ever visited. Need pillows? Theyll come in and count how many you already have. Theres a quota! From the carpet to the towels and sheets...all dingy, dirty, and smelly. The staff is argumentative and stingy. The air conditioning is extremely loud. The complimentary waters are kid-sized...and yes, theyll only provide one per guest. We have ONE extra blanket because...yes...that is the quota per room. Ive been all over the world, and trust me...Marriott will be hearing about this experience. The name should be immediately removed from this property.Disgusting!Stay anywhere else. Dont risk your health or your sanity. This hotel looks, smells, and is run like a prison.
Name: K M
Date: 2024-03-03 06:07:58
Rating: 4
Comment: We loved almost everything about this hotel. The staff was great. The room was very nice and clean. We stayed in a suite with a small kitchen. It was fully equipped. It even had a dishwasher. The room was reasonably priced as well. My only complaint was the furnace or air conditioner was SO loud when it kicked on. To the point it woke us up every time and scared our kids. It seemed to be in a locked closet right next to the beds.
Name: T** C******
Date: 2024-02-26 16:41:25
Rating: 5
Comment: Great property. Rooms are nice but could use some updating/modernizing. Staff is great all around.
Name: S** C****
Date: 2024-01-22 01:02:38
Rating: 5
Comment: Lovely hotel and the staff are very friendly. I very much enjoyed my stay here. Would be very happy to return
Name: A** S
Date: 2024-01-18 21:18:25
Rating: 5
Comment: 5 star..Excellent…Front Desk Employees the Best…had quarters for Laundry..Sparkling clean…Dog Friendly..Exercise room..Heated pool..Basketball..Laundry room..the rooms had actual bedroom to close the door allow kids to watch tv in another room ..kitchenette..luxury vinyl flooring..Awesome stay!!
Name: M** S*****
Date: 2023-09-13 13:12:31
Rating: 5
Comment: I had my wedding weekend here. Wow Siobhan and her team did not disappoint. I also highly recommend renting out their glam room for the bridesmaids to get ready. I really appreciated the quick responses and they moved our guests to the less noisy side of the hotel. Thank you again!!
Name: j*** P*******
Date: 2023-09-03 23:53:01
Rating: 2
Comment: Hotel’s wi-fi would go out every 15 minutes and we would have to go to settings to reconnect. Could not make any outgoing phone calls - if there was a ringing it would end in “call fail”. Could not order and e-books for my Kindle e-reader. Front desk tried to help but could not fix the problem. We stayed 8 nights and when I asked the manager “meghan” she refused to give us any compensation. I believe the problem may have been due to our room being next door to their electrical storage room.I Do Not recommend this hotel!
Name: L*** G*******
Date: 2023-08-29 22:25:38
Rating: 4
Comment: Nice hotel for a couple of nights. The service is good but their parking is limited. Rooms are nice but lack supply, such as soap. Breakfast is included, and it has a good selection.
Name: R****** V
Date: 2023-08-06 18:37:39
Rating: 5
Comment: I recently had the pleasure of staying at Residence Inn in San Juan Capistrano, and I can confidently give it a glowing 5-star review. From the moment I arrived, the staff impressed me with their friendliness and personable approach. Alex, in particular, did a fantastic job checking me in and assisting me as a gold member, ensuring a smooth and pleasant experience. The breakfast buffet is the perfect way to start the day, offering a delicious variety of options. Overall, I must say this Marriott property stands out as one of the best ones Ive encountered for its exceptional service. I highly recommend it to anyone visiting the area!
Name: W**** S****
Date: 2023-07-25 16:09:41
Rating: 5
Comment: It was a great stay. The bed was extremely comfortable. They could do better cleaning the luggage carts & the lobby bathroom
Name: J**** S****
Date: 2023-07-05 23:46:47
Rating: 5
Comment: Great Family spot, close to the beach and close to soccer fields and perfect if youre planning to play a tournament in the area. Room and restrooms were very clean. Restaurants close by to the entrance of the inn. (I recommend the pizza spot next to the Inn). Altogether, a very pleasant experience.
Name: J*
Date: 2023-06-20 02:57:59
Rating: 3
Comment: The beds are comfortable, the shower was fairly dirty, and I couldnt get myself to use it. Ordered in room service, and the young blond lady that brought the food was not in a good mood and was also banging on the door obnoxiously and rolling her eyes when I opened the door. Needless to say, the price doesnt justify what youre getting. My stay was from 06/17/23-06/18/23.
Name: C****** C********
Date: 2023-06-13 00:15:44
Rating: 5
Comment: Love this place. Did was very very good, the rooms clean and had everything we needed. Very nice desk working area too. The bed was amazing - slept like the dead. Lol
Name: i*****
Date: 2023-06-04 22:29:02
Rating: 4
Comment: Friendly staff. Freeway loud. Room was clean. The desk chair was dirty. The shower was clogged. The TV remote/satellite was slow. The price was outrageous for 1 night.
Name: D***** M******
Date: 2023-05-27 17:23:35
Rating: 3
Comment: Nice hotel, friendly staff, clean rooms and convenient location. Unfortunately, a train runs right next to the hotel. Throughout the night the train blows its horn and surely wakes everyone in the hotel. Bring earplugs if you are planning to stay here.
Name: D***** D* M***
Date: 2023-05-16 19:22:13
Rating: 5
Comment: This place is great place to visit. A light walk to the beach. Wonderful rooms, clean hotel with a very good breakfast. Heated pool and ocean views. I am very happy to stay here.
Name: M*** I******
Date: 2023-05-14 00:35:28
Rating: 3
Comment: Its relatively clean, but its next to the fwy which is incredibly loud. There is a nightly parade of cars with loud mufflers. Its between a car dealership and an old mobile home park. The hotel is OK but for this price, the surrounding area should be more upscale.
Name: D*** C*****
Date: 2023-04-20 01:45:53
Rating: 5
Comment: Big room. Great service. Friendly staff
Name: G K***
Date: 2023-04-05 03:42:10
Rating: 5
Comment: Really nice in a beautiful area thats very close to the beach. Beds are very comfortable with TVs in every room. Rooms come with a kitchen that has a full size refrigerator, stove, microwave, dishes, pots and pans. You can make your own special meal or eat out at the many local restaurants that are near by. Complementary Breakfast is served every morning. Fitness Center, Pool, Basketball Court, Putting Green. Costco is just around the corner.
Name: C J
Date: 2023-03-19 21:53:41
Rating: 3
Comment: My room was facing the freeway and the noise was so bad that I couldnt sleep all night. Their printer was out of ink so I couldnt print needed paperwork. I am a Marriott Gold member. Very disappointed in this location.
Name: K**** J* S******** (***** J**
Date: 2023-03-10 03:35:12
Rating: 5
Comment: Very comfortable dog friendly spot! Gorgeous pool and updated and clean rooms.
Name: N***** Y*****
Date: 2023-03-08 02:37:46
Rating: 5
Comment: Worked great for what I needed. Staff was helpful and courteous. Couldn’t hear the trains
Name: R***** h***
Date: 2023-03-05 19:46:30
Rating: 5
Comment: Great room...large clean with work desk and couch...fridge, etc. Could use some USB plugs near bed.
Name: N*****
Date: 2023-03-01 22:24:04
Rating: 3
Comment: The room was not clean. Right next to a freeway and did not have double panel windows so room was very loud. The breakfast was delicious and the customer service was awesome. Hope they fix the rooms!
Name: V* S** D****
Date: 2023-02-23 17:09:11
Rating: 5
Comment: Got together with sisters and their dogs at this Marriott in Dana Point. Location is convenient, theres an Albertsons about 1 mile away, the harbor is about 2 miles and the I-5 ramps are close by. The staff is so friendly and welcoming, especially to our dogs! We ate @ a restaurant called What A Dish that also welcomed your furry family and they had dog cupcakes for them! The weather also cooperated, we had a cool but sunny weather and we enjoyed our harbor walks!
Name: Y** K*** M*
Date: 2023-02-14 20:52:58
Rating: 4
Comment: Bathrooms by the pool are Locked if you forget your room key.
Name: D***** W**
Date: 2023-02-09 18:52:16
Rating: 5
Comment: Very nice and clean. Theres a free breakfast option. The kitchen is nice to have. We were on the top floor. Easy access. Theres a pool, indoor and outdoor fireplaces, tennis/basketball court. Friendly staff.
Name: P*** D
Date: 2023-02-09 04:19:44
Rating: 3
Comment: Rooms comfortable and clean. Has a good gym and pool area. Note No Bar or Restaurant. Breakfast served at 6am to 9am have seen guests arriving after 9.00am and no food available. Breakfast very simple with scrambled egg and American breakfast. Tea and coffee available. Not sure if I be back.
Name: A******* M****
Date: 2023-01-27 20:44:50
Rating: 1
Comment: Would not recommend staying here at all they will not jalo me with my reservations.
Name: M******* S****
Date: 2022-12-31 17:16:13
Rating: 5
Comment: Awesome hotel with free breakfast spot! Every hotel stuff I encountered was friendly and helpful, the rooms are clean and updated. Awesome amenities they had a pool, hot tub, putting green, basketball court etc. If you ever have an event here theres a lot of extra parking space. Not an amazing view from the rooms, however youre just minutes away from walking trails to the beach and to downtown SJC. Cant wait to explore this region more and stay here again!
Name: R***** A******
Date: 2022-12-31 09:43:26
Rating: 4
Comment: Good size rooms with small kitchens. Pet friendly and the rooms are still very clean. Next to freeways and only a few minutes to the water.
Name: A*** C*******
Date: 2022-11-23 13:33:17
Rating: 5
Comment: The staff was great. Great location, and the amenities were perfect.
Name: I***** L*****
Date: 2022-11-01 22:37:37
Rating: 5
Comment: Alex at the front desk went above and beyond to help us out. Phenomenal experience
Name: M****** R***
Date: 2022-10-07 22:33:25
Rating: 5
Comment: Pros: Beautiful hotel in a very convenient location close to all of the beaches (10 min drive in any direction). Next to Costco and Albertsons which is AWESOME since our room had a full kitchen. Well taken care of, extremely kind workers, beautiful pool/hot tub and basketball court with an awesome view, surprisingly great breakfast (granted some days are better than others). Love the shape and setup of our 1 bed full kitchenette room with pullout couch, very spacious.Cons: Didn’t realize we needed to ask front desk for kitchen soap, scrubber, pots and pans. No big deal, now you know! Exit the hotel parking lot from Doheny park road rather than Stonehill drive, it’ll save you a headache. Could have a little better breakfast selection aimed for kids. Just so you know, your room won’t be cleaned unless you’re there for more than 5 days! So just ask for more towels or trash bags from the front desk when you need them. Yes you can sometimes hear a train from your room, but honestly it barely catches my attention.
Name: A*** X
Date: 2022-10-03 02:40:04
Rating: 4
Comment: Rooms were great. We cooked on their grill out door and swam in the semi heated pool and soaked in the hot tub.
Name: J C******
Date: 2022-09-30 22:20:37
Rating: 5
Comment: I had an extremely enjoyable stay here. I was on a long work trip and needed a decent home base. Marriott Residence Inn at Dana Point deli ered. The place is very near to the beach and really good restaurants. The Dana Point Trolley stops right on front of the lobby entrance, so it could not be any more convenient.As a Titanium member, I expected excellence and I got it. The front desk staff was superb. Cristiane made my wife and I feel so special during our anniversary reunion. Siobhan was always ready to resolve all my problems and Alexander Tate always went the extra mile with any requests.Finally, Carmen and Jacqueline Mendoza on the cleaning crew gave my home away from home a great refresh consistently every week. I hope to return soon and enjoy the OC with Marriott. Hopefully with the same outstanding staff.
Name: J***** G***** (*****************
Date: 2022-09-18 12:31:17
Rating: 5
Comment: This place was great, and the staff made it even better. Breakfast is included in your stay, so be mindful when you book this hotel because, depending on the booking site you choose, you might be given the option to choose a package that includes breakfast. Also, if you purchased a package that includes parking, let them know so that they can give you your parking pass instead of charging you for it. Like most other places, housekeeping does not come during your stay, unless it’s under certain circumstances. However, you can request at the front office extra towels or anything else you might need. This hotel is located at a great spot near Dana point Harbor and restaurants or near the beach. I stayed here for work and felt super comfortable.
Name: S****** S
Date: 2022-09-09 15:35:04
Rating: 1
Comment: Bloody looking handprint on the couch, wrappers next to the TV, a dirty shower curtain, and a view of the roof out the windows are what you can expect if you are a Bonvoy member and book the nicest room (king bed with separate living room). Also missing was a frying pan or dish soap.
Name: T*** P********
Date: 2022-08-25 14:59:03
Rating: 4
Comment: Hotel was new and modern inside, staff was fantastic! Studio room was really spacious! Downside is the train you can hear all night long with its horn, not a peaceful night sleep, but not fault of hotel just bad location.
Name: K*** S******
Date: 2022-08-20 20:33:54
Rating: 5
Comment: Free breakfast, which was actually delicious, and we came on a weekend tha has a free tram ride!!
Name: A***** D**
Date: 2022-08-19 20:50:46
Rating: 5
Comment: This is the perfect place for any travelling musicians! I would say Tara went above and beyond and provided a great service and was very accommodating of all my needs! I would highly recommend asking for Tara when youre booking a room here. She will really assist you and provide you with service and hospitality you wouldnt believe was possible! Thank you so much Tara! Marriott, youve got yourself a gem here! I hope she gets all the success she deserves!
Name: J*** C*******
Date: 2022-07-30 18:05:41
Rating: 4
Comment: Staff was very pleasant and helpful. Facilities were pretty good as well. It’s just that location between the train tracks and the freeway/major thoroughfare that make it LOUD in the morning and can get to you. Good place for a base of operations for a family if you’re at a horse show nearby or out on the town in the area but not as much if you’re looking to hang out and relax.
Name: S*** M*******
Date: 2022-07-25 05:28:00
Rating: 5
Comment: Hotel is fantastic. Great Location. Special Shoutout to IZZY @ the front desk! Super nice, great conversationalist!, offered me recommendations to Enjoy OC🍊 life on my one day off from work.I needed more towels for my room. Made a phone call 📞to the front desk... Izzy answered, she hooked me up 700-count imported Egyptian cotton towels that were probably hand stitched in the streets of Anchient Egypt for royalty 👑.Ps. in case you get suggested, dont try go whale watching without a prior reservation..... Youre not getting on that boat.. unless of course... .youre royalty 🐋🐳😉
Name: W**** G***
Date: 2022-07-04 01:59:45
Rating: 1
Comment: We just stayed here for six nights and could barely get the housekeeping in our room ONE time for a cleaning. Even after we were promised a “refresh” no one showed up after we spent all day out of the room to give them ample time. When we got back and called the front desk no one cared. They acted annoyed we even asked for clean towels. We are traveling with our four kids and the room has a kitchen. Imagine not being able to sweep your kitchen for four days? It was gross and at one point we had to ask for our own brooms and cleaning supplies because the hotel was “short staffed”. I understand things like this do happen but paying full-price for this experience was miserable. The cheapest toilet paper I’ve ever experienced in my life, dismal water pressure in the shower and overall lackluster service or desire to improve our experience. I’d recommend you skip.
Name: K****** L*****
Date: 2022-06-28 19:58:24
Rating: 5
Comment: Absolutely beautiful property, great view and amenities!
Name: N*** R***
Date: 2022-06-22 18:54:31
Rating: 5
Comment: Stopped in just to use the restroom! But I could see that the place was brilliant! The staff was friendly and kind! True customer service at work!
Name: M**** B***
Date: 2022-06-12 05:44:44
Rating: 5
Comment: Amazing staff, comfortable and roomy accommodations. We stayed here as our house was getting repiped with our two yellow labs and we’re thrilled with our experience. It’s a short walk from a great park and the trolley stops here during the summer which takes you through San Juan. Hopefully we never have to stay here again but if we do, at least we know we’re in a great spot!
Name: R**** A*******
Date: 2022-05-28 02:59:04
Rating: 5
Comment: Great quality. Excellent hotel rooms
Name: W****** R********
Date: 2022-05-25 01:06:04
Rating: 5
Comment: We first booked a not nice hotel and decided to switch right after we see the room. We moved to Residence Inn. The front dest is very friendly and helpful. They were able to allocate 10 of us in a short time. The room is clean and makes me feel like home. Services are convenient. The drinks offered at the bar are tasty. I love their pool the most. It saved my trip. Btw it is close to the beach as well.
Name: M***** M*********
Date: 2022-05-07 16:17:06
Rating: 4
Comment: We stayed in a kind bed studio suite and it was great for our little family. We brought our baby and put his pack n play in the living/kitchen area for sleeping. The kitchen had the basics you’d need to cook with. The front desk can provide you with dish soap and a sponge, FYI. Bed was comfy, hotel was quiet, and the front desk was accommodating anytime we needed something. You do have to pay for parking ($16/day when we went). Biggest downside was the complementary breakfast. I thought they’d at least have a pancake/waffle station. Also, there is a train near the hotel so you can hear the horn when it passes. Overall good bang for our buck. And great location.
Name: S*** W*****
Date: 2022-04-27 22:20:14
Rating: 5
Comment: Wonderful service! Great check-in and check out - fantastic housekeeping!
Name: C***** M****
Date: 2022-04-25 17:54:09
Rating: 5
Comment: Great stay - clean rooms and free breakfast. Felt the suite was spacious given the price, and the mattress was comfortable. Great location not too far from the beach as well.
Name: J*** T****
Date: 2022-04-01 04:07:34
Rating: 5
Comment: Cute place. Lots of space in the room with kitchen, living room area. Free breakfast and beautiful view at the pool.
Name: D**** P***
Date: 2022-03-24 18:45:14
Rating: 5
Comment: Amazing place, this is a pet friendly hotel with many great amenities such as Landry machines, a workout room, pool, basketball half court, and putting area. This is also a walking distance from Costco and a few minute drive from Trader Joe’s. Many beaches near by I would recommend the state park but it is rocky you could also try Aliso beach Park bigger waves there. Most rooms have a full size fridge, dishwasher, and stove. The staff are amazing and if you ask you can get waffles on the weekends for breakfast otherwise they have a small buffet during weekdays.P.S: There is a train the comes by often and has a loud horn:).
Name: F M
Date: 2022-02-27 17:12:25
Rating: 1
Comment: I was told by Hope at the front desk that the hotel was completely sold out after asking for one additional hour to check out. I had to spend extra time doing laundry after the old and dirty iron provided in the room stained my clothes. I then asked Collin at the front desk for the additional hour, and he provided it with no problems or issues. He also confirmed that the hotel was not sold out and that my room was in fact available. I did not appreciate the original misinformation aimed at forcing me out by 12:00 p.m. instead of 1:00 p.m. It caused a lot of unnecessary hassle and pressure. I expected better treatment, specially as a long standing Marriott Rewards member.Honesty should always be the best policy!Not worth the 25,000 rewards points!Dates of stay: 02/05/2022 - 02/06/2022Guest #61939
Name: O*** M*****
Date: 2022-02-24 02:15:11
Rating: 1
Comment: Lady at front desk with glasses was very rude and not what I have ever experienced at any other Marriott. I would never come back to this place again.
Name: L**** L*****
Date: 2022-02-20 18:56:43
Rating: 5
Comment: Fantastic place to stay. Great room, comfy beds, and really clean. Everyone was super nice and the breakfast was delicious.
Name: H**** E******
Date: 2022-02-19 17:13:06
Rating: 5
Comment: Good place to stay is clean good breakfast friendly people
Name: S**** K**
Date: 2022-01-16 07:20:50
Rating: 5
Comment: This Residence Inn is perfect. A favorite of insurance companies. Clean, friendly, and standard fare. ether than a tiny house.
Name: A***
Date: 2021-12-25 20:22:20
Rating: 3
Comment: Not friendly front desk when we checked in. Titanium elite and got a room right above railroad tracks. Rusty bathroom fixtures. Rooms were clean though.
Name: M***** R******
Date: 2021-12-16 22:17:45
Rating: 3
Comment: Currently undergoing some renovations. The Wi-Fi was weak and intermittent. Although my laptop stayed connected. Phone and tablet kept getting bounced. Breakfast was simple, but works. Room was nice and was recently updated. Some furniture felt old, but the bed was comfortable.
Name: R*** D***
Date: 2021-12-05 16:24:10
Rating: 2
Comment: The trains are loud and run at ungodly hours. Get a room on the street side or prepare to get awakened. Otherwise a nice place
Name: E**** C****
Date: 2021-11-15 23:49:24
Rating: 3
Comment: Ok, this location is on premium real estate. THE IS A TRAIN RIGHT NEXT TO HOTEL!! If you like trains blasting their horns up until about midnight, and then again around 5am, definitely stay here! Other than that, not a bad hotel, but rather dingy and dirty in the cracks and corners. Well worn, but not terrible. Horrible red carpet in the hallways are stained and well-worn. My room was decent, the bed was unacceptable in my opinion. Too worn out and uncomfortable, which of course is subjective. The sofa was great. The little vintage LG TV was laughable; totally inexcusable in such a mega-buck area. Operable windows (fresh air) was a huge bonus. Decent sized parking lot. DID I MENTION THE TRAIN?? lol
Name: S***** E********
Date: 2021-10-29 16:46:52
Rating: 1
Comment: Nothing works here... No wifi... Old TV and the channels( free ones such as hbo dont work) the iron had more leaks than the titanic and the trains at night make it a wonderful spot for anyone who grew up with Thomas the tank engine. Dont bother staying here... Skip it at all cost.
Name: S***** H
Date: 2021-10-22 05:13:02
Rating: 1
Comment: This was the worst Marriott stay I have ever experienced. The property is really run down and very old, which is so shocking for the price we are paying. They also charge you $20 per night for parking, ridiculous! Residence Inns used to have free parking.The air conditioning barely works. It turns off when you’re not in the room and turns off in the middle of the night. It also takes forever to get started and cool down the room when you’re in there.The couch and pillows were all messed up when we first got to our room. The room looked like it was cleaned in a rush. There was hair in the bathtub and on the bed sheet. The lightning in one of the bathrooms was also very dim. We also called to get a blanket from the front desk for the sofa bed and they said they didn’t have anymore because they were “fully committed” for the night. How do you run out of blankets??? Both rooms also smelled heavily of cigarettes.I called the front desk for a towel and a bath mat (only one bathroom had it). After waiting 30 minutes, I decided to go downstairs and ask for it in person and they said they would send it up. After another 20 minutes, I called and they said they would send it up. I finally went back downstairs and asked them to get one and the guy was so rude.Don’t get me started on the breakfast. Everything was cold and looked like it had been sitting there overnight. They were out of utensils, so I had to ask for more and the guy just looked at me, sighed, and went and got them.I literally will never ever come back to this property ever again. Aweful
Name: L****** U******
Date: 2021-10-19 19:23:16
Rating: 4
Comment: Beautiful room but noticeable stains on the sofa. Loud! Didnt know the hotel was right next to train tracks, had to buy ear plugs to be able to sleep. However, its also right next to the neighborhood walking path so was able to get my miles in without having to use the gym. Guy who manages the breakfast atea was awesome, highly attentive and friendly, loved the professionalism.
Name: A** W***
Date: 2021-10-15 04:56:21
Rating: 3
Comment: Its on the old side, not super clean, no fast food places in the vicinity.
Name: C******* C*****
Date: 2021-09-12 16:25:39
Rating: 5
Comment: Fantastic stay! Has a pool, putting area for golfers, basketball court, sweet fire pit, hot breakfast and a coastal view. My room had a full kitchen, couch with a pull out bed, tv with streaming apps.
Name: D**** P****
Date: 2021-08-30 16:21:35
Rating: 5
Comment: Must say, Our stay was phenomenal!Hope and Tara really were exceptional hosts to me and my family!Grand breakfast and amenities too! Loved our suite as well!Will be back, upon our next visit.Love from Philly!
Name: B****** B*****
Date: 2021-08-03 00:04:43
Rating: 2
Comment: Check in staff was really awesome. Rooms are not in the best shape. Hallways were diirty. Breakfast was lackluster with only an orange for fresh fruit. Location is good.
Name: E***** A*****
Date: 2021-07-27 13:41:36
Rating: 4
Comment: Comfortable and convenient location. Nice breakfast. But, a little skimpy on the kitchenware.
Name: d**** r*****
Date: 2021-07-15 13:26:27
Rating: 5
Comment: Great staff, very nice accommodations, good location!
Name: L**** E
Date: 2021-06-28 17:18:54
Rating: 5
Comment: This was a great place to stay. We had a patio off of our bedroom that was right by the pool. The room was clean, the bed was comfy and we loved our stay. The front office staff were excellent! Hope, the manager and Collin were so friendly and helpful.
Name: N*** E****
Date: 2021-06-15 20:28:55
Rating: 4
Comment: Very accommodating and friendly staff. They have lots of outdoor activities, such as basketball hoop, tennis court and small miniture golf area. Breakfast is included in the morning from 6 to 9.
Name: B**** S*******
Date: 2021-06-04 08:00:44
Rating: 1
Comment: DO NOT STAY HERE IF YOU WANT SLEEP!Marriott should be shamed.The traffic noise at his property is louder then Marriott Courtyard propertys next to airports!The bed sags and I can feel springs.The front desk refused to provide is with appropriate bedding for the hideaway bed (does that mean the room does not really have 2 beds?!?).
Name: L*** S********
Date: 2021-05-30 12:34:12
Rating: 4
Comment: Friendly staffVery clean facilityMy only complaint is that the dishwasher never worked. I reported it and followed through and my 2 week stay it was never fixed.Otherwise great stay.
Name: J****** M*******
Date: 2021-05-24 13:20:25
Rating: 4
Comment: Central location, easy parking, friendly staff, clean room. Staff promptly let us know our room would be closer to the train tracks but we could have a room on the other side of the hotel. Didn’t bother us. We are east coasters visiting for a few days. But the train would have bothered us if we weren’t up at the crack of dawn every morning. That first horn blasts were around 5am. And the last one was around 11pm. It is loud, but the staff was very up front about it. Pool, gym, breakfast were all open.
Name: a****** t*****
Date: 2021-05-17 03:13:41
Rating: 2
Comment: First night AC in room didn’t work had to switch rooms after unpacking. We stay at residence inn often, and the cleanliness of this particular location was subpar at best.
Name: M*** S*
Date: 2021-05-05 04:14:12
Rating: 3
Comment: A bit beat up, close to traffic noise and the rooms aren’t very quiet. Just not my favorite Marriott property.
Name: N**** J***
Date: 2021-04-20 15:11:21
Rating: 5
Comment: Nice and clean hotel. The most part of it you can cook like home. Love our stay and definitely will be back ❤
Name: L**** Z*****
Date: 2021-03-24 00:33:54
Rating: 4
Comment: Great stay. Would have been 5 stars except for the dog barking. Very close to San Clemente and Dana Point restaurants. Will return with my family.
Name: B**** M
Date: 2021-02-16 14:32:23
Rating: 3
Comment: Nice Residence Inn and at a great price. Only Con are the trains that sound their horn in the early AM. Hope thats not an issue for some.
Name: B**** E******
Date: 2021-01-30 18:47:34
Rating: 5
Comment: David serving breakfast is a great dude. His story made our day!
Name: W**** U*************
Date: 2021-01-09 23:14:52
Rating: 5
Comment: My gf and I had a reservation at Best Western in San Juan Capistrano for a wedding I was in. They were so horrible we ended up leaving to Marriott Hotel. I told them about my situation and the fact that I had to be in the wedding in less a than an hour. They not only rushed to clean a room but were so friendly. I will FOREVER be a loyal customer at Marriott Hotels.
Name: D**** S*******
Date: 2020-12-22 05:29:54
Rating: 1
Comment: General Manager made me wait outside in cold for my ride to come after i checked out.
Name: R D
Date: 2020-12-21 17:38:53
Rating: 1
Comment: I have stayed at Marriotts quite a few times and have noticed over the years a decline, not only in respect from the managers, associates etc but just downright rudeness: that is what happened when I tried to check in here on Saturday December 20th 2020.The customer service person, said her name was Hope, was extremely rude. She SAID, Are you here on (essential) business or leisure?Now, when I booked the reservations I had asked the reservation person if that mattered because I had heard that term again come up: I was told that it did not.I am here along with my wife, taking care of my grandkids for my boys and their wives.Also what does it matter and what is essential? Politicians etc. drinking and eating with thier buddies is what weve seen here in California. Now, my Boys are doing their thing, & I told Hope that they had whatever they were doing: one of my boys is a veteran and mentioned something in regards to business and the same with my other: but what does it matter. She insisted that I could only be here for essential business... Boy I am tired.Also, I have problems with breathing and I had my mask below my nose. This is because my nose has been cracked or broken before, plus other medical reasons that make it hard to breathe through a mask. But she insisted I have it over my nose. But, I tried to explain the above to her.Well somewhere along there shes really pushed the rude button and stated, I can send you to another or some other hotel!!! Can you believe that! Can you imagine the cost, loss of points, being charged & trying to fix all of this?I said, Look I will stand directly behind the shield that is there, & talk from there. By the way we were not that close anyway. (And we were both wearing masks)She insisted that I wear the mask throughout the hotel. Okay?? But that wasnt the problem! It was how she addressed it.Well, Hope, now has a ten pound hammer, so lets pound the heads of the customers.What a child, and extremely dangerous because this is what leads to discriminatory practices.You know being of Jewish descent (with a mixture of Indian and Hispanic blood), this so called covid problem, gives us all insight, how the government, business, plus the public treated the Jewish people, & OTHERS, that were declared the problem: so discriminate, treat ugly, put in jail, dont allow anyone to work or travel, that have been labled as the problem.I guess we never eliminated that attitude here in the U.S. we just found something new to treat one another less than.You cant work, you cant go out, & you cannot have businesses etc.When will we realise, including businesses, this is going to eventually be very detrimental.In addition I have some training in respiratory therapy: these masks dont help, they are only a spit guard, in my probably, worthless opinion. The only thing that would help in totality is to dress up in a self contained breathing apparatus (SCBA), or in a more simple manner, use an N95 mask, which only controls about 95% of diseases etc. Plus it is NOT healthy to wear for extended periods. Fact.Also, (small note?) why were masks not pushed before during the cold & flu season? Approximately 30 to 60 thousand Americans die every year of flu etc. Not including other countries. No mask then. Influenza is a virus, & still kills with vaccines being available.Anyway finally checked in, but later I went to the front desk again, there was now another lady present, but I asked for late check out because of my Marriott status. I was told that they would not know and I would have to ask in the morning. Plus Hope said she could not necessarily give it to all three rooms. Also, she said, and I think the other lady agreed (Now I am more upset & frustrated), but said something to the effect, You could be Platinum etc. & that would not guarantee this, etc. Okay. Fine.I will be cancelling my card, & marriott member status. I am done with this company.Also I spoke to another couple, that I think have been here for two weeks already, they said she had treated them rude also.
Name: R*** B*****
Date: 2020-12-17 05:26:35
Rating: 1
Comment: I find it hard to say anything pleasant about my experience with this hotel this evening. I was discriminated against and threatened at this hotel by the Assistant General Manager, Gabriella Gustafson. I attempted to check in with my Marriott Associate Form which tells the front desk clerk that I am eligible for Employee Rates because my family owns a Marriott property. Gabriella refused to honor the rate which I am entitled to as a direct relative of a Marriott owner. Then she proceeded to tell me that if I would have said that I was there on business, she could have given me a room. I said fine, Im checking in for business and proceeded to give her my business credit card. Gabriella responded that it was too late, I had already missed my opportunity when I said that I was there for pleasure and she refused to give me a room. I explained to her that this was discrimination, and I would be sharing my experience in a review. Gabriella then proceeded to threaten me and said that if I posted the truth in a review, she would make sure that the Associate member on the form would be in trouble with Marriott Corporate. I dont take discrimination lightly, and I for sure dont take Gabriella Gustafson threatening me. This is my truth and experience with Residence inn Dana Point.
Name: J******* L*******
Date: 2020-12-04 16:39:22
Rating: 5
Comment: The hotel and our room was very clean. The staff was friendly.
Name: G**** H*****
Date: 2020-11-26 15:55:38
Rating: 5
Comment: Love this place staff is cool, ground are clean. Feel safe during the out break
Name: N*******
Date: 2020-11-25 20:23:52
Rating: 4
Comment: Great Residence! Not a very big lobby though. Otherwise very good! (There is also a basketball court, pool and spa, and putting green)
Name: K***** J******
Date: 2020-11-22 19:46:30
Rating: 5
Comment: Service was amazing from the time we checked until when we checked out. Everyone from the hostess to th conceirge was extremely attentive. The room was very clean and had plenty of towels and amenities. I would definitely stay here again in the future.
Name: H**** R****** W********
Date: 2020-10-10 16:37:37
Rating: 4
Comment: The rating is for how the manager, DeAndre, handled my complaint regarding the lack of cleanliness in the rooms and the abrasive front desk rep, Megan.The location is great, as well. Its near shops, stores and other hotels.I was greeted kindly by a woman that assigned me to room 305. I inspected the room and found the room to have an unpleasant odor, the refrigerator needed some light cleaning and a few other issues needed to be address; pillow, pillowcases.I was assigned a different room 319. It smelled better than 305, but again, I encountered lack of cleanliness issues, including but not limited to, the light switches and refrigerator.I went back to 305 and stayed for the night.I discussed the issues I encountered with the manager the following morning and he listened with great attention to my concerns and addressed each one to my satisfaction.Im looking forward to one day returning there, to a better/cleaner hotel.
Name: A******* L*****
Date: 2020-09-03 16:36:43
Rating: 5
Comment: Clean, great offering, accommodated last minute requests, room WAY better than expected.
Name: B**** P***
Date: 2020-08-28 20:49:40
Rating: 3
Comment: The staff is rude and not very helpful. The grounds were not kept up. Weeds all around by the pool.
Name: C***** J
Date: 2020-07-16 23:08:14
Rating: 3
Comment: My family had three rooms for a recent stay and found the hotel a bit older and noisy (one side has train whistles at various times and the other has a freeway). Breakfast during COVID-19 was a small bottle of water, and apple, a muffin, and granola bar. They also only had one elevator running (not sure if the other one was broken or closed due to COVID).PROS:It was within short driving distance of several beaches. The bed was comfortable. Shower was good. There was a decent amount of storage in the bathroom (although the drawers were kind of gross...looked like they had water damage).CONS:Not the cleanest Marriott Ive been to. The front of my stainless steel refrigerator looked like it had not been cleaned before my check in (see photo). The staff also would not clean any of the rooms until the 4th day of a stay...they claim this is due to COVID and would bring you towels and empty trash, but a few employees got a bit testy during some of the requests. They also charge for each car parked.
Name: M***** M**** D*******
Date: 2020-07-11 01:07:24
Rating: 3
Comment: Housekeeper only cleans your room every 4 days. The hallways needed vacuumed. Must use your room key at all times for entry to hotel. One elevator was out of order the entire time we were there.(9 days).
Name: A*****
Date: 2020-03-20 17:50:05
Rating: 3
Comment: The resort itself was beautiful. Everything seemed clean and pristine, and is in a beautiful location.The staff, however, was lacking. Particularly the woman who was at the check-in desk. In the five minutes of checking in, she was condescending towards us— when we asked why they were keeping the entrance doors locked— and we saw her being condescending towards another guest who was inquiring about getting some creamer. I work at a job not too different from hers, so I know there is a better way to answer questions and deal with clients. Her actions and the way she handled herself was very off-putting.
Name: M*** P******
Date: 2020-03-01 04:18:29
Rating: 5
Comment: My wife and I were visiting for our 23rd wedding anniversary. Julie checked us in at the front desk. When I booked I was only able to get a room w 2 beds. I mentioned our anniversary and asked if they had a king size bed avail. I also asked if they had a room w an ocean view. After a few keystrokes Julie was able to grant me my request. I also mentioned that we had been traveling all day and we were tired. I said that we were going to get a light snack and go to bed. After about 15 min in our room, Julie knocked on the door. She had a plate with some fruit, crackers, cheese and a small bottle of wine. She said happy anniversary from Marriott. The snack was just what we needed. The service and attention we received was above and beyond. This is why I stay at Marriott and will continue to do so in the future. Thank you Residence Inn Dana Point and thank you Julie for making our stay memorable
Name: A********* M****
Date: 2020-02-28 05:31:43
Rating: 5
Comment: Frequenting California, My family loves the Dana Point area. This is a great place to stay near your favorite beaches at Laguna, ours being Treasure island beach.It’s also close enough to spend time in Newport and Corona Del Mar. The latter being about a 20min drive down the PCH.This location is also right off of the highway, and Costco is right around the block. There is also an Albertsons up the street.The exact area of the Residence Inn isn’t upscale, but it sits in its own space.It takes just a few short minutes to get to the Dana point marina, and also Salt creek beach.The Residence Inn here, is a MUST for families. There is no better place to stay when traveling with a group. Super nice rooms. I like the room with the open floor plan. It is hard to find two queens in a room these days, but you will find them here! And yes! They are super comfy!Included is an additional sofa bed, a kitchenette and all the amenities, so make sure to request this one! if you prefer, you can request a suite, with two separate rooms, and a front room if that’s what you prefer.Complimentary breakfast is served daily, and some evenings, you will find activities, cocktails and snacks.Spend the day at your favorite beach and come back to splash in the pool or relax in the hot tub. Workout in the fitness room, put a load of laundry in the laundry room, or grill for your family, at the outdoor grill.And, to cap off your night, don’t forget to put your feet up while lounging around the seated fire pit.Always friendly and accommodating staff on hand to help with anything you may need.*Not the place I would stay for romance, but this will always be my go to place to stay when traveling with my family or a group.UPDATE: ⭐️⭐️⭐️⭐️⭐️If my review has been helpful to you at all, please give me a thumbs up😁👍🏼
Name: H********** E*****
Date: 2020-02-02 18:49:32
Rating: 4
Comment: They have a golf course, a basketball court, jackozi, broken shower outside, pool thats heated. The beach is within walking distance. They have Paul Michelle products and the staff are really nice. The free breakfast was amazing make your own waffles, oatmeal, veggie biscuits, sausages, fruits, coffee and tea. They also have red apples in the gym+they have a laundry room.
Name: L****** F******
Date: 2019-12-30 03:25:15
Rating: 5
Comment: Great location. Very clean. All employees were very friendly. Dana at the front desk gave us the best customer service weve ever experienced at a hotel. She was exceptionally kind and helpful. The room was very clean. Fully stocked with what we needed. All employees we came across were very friendly. Highly recommend!!
Name: M*** H******
Date: 2019-12-14 15:45:24
Rating: 2
Comment: This hotel is adjacent to a train. At least in my room I heard the train honk all through the night. The staff were nice and the breakfast was good but not restful.
Name: B**** K***
Date: 2019-12-14 02:01:13
Rating: 1
Comment: Noisy, overpriced and showing some age. As a Titanium member Ive stayed in many Marriotts. This was not a good one.
Name: D**** W*******
Date: 2019-10-31 14:27:17
Rating: 4
Comment: Wonderful hotel with great amenities. Superb hospitality and a solid location. Everything youd want with a hotel booking!
Name: E** B****
Date: 2019-10-26 23:20:21
Rating: 4
Comment: This hotel is excellent! The staff is genuinely welcoming, friendly, and caring. I was displaced from my home and Gabby and Jairo really took care of me. Plus I want to give kudos to the two housekeeping supervisors. I was really sick on my last night there. One of the housekeeping supervisors found my ice pack and even brought me an orange juice to help hydrate me and with vitamin C. They also gave me a late check out so I could recuperate without having to rush. The maintenance staff took care of the toilet immediately upon my request. Also, Tara at the front desk made copies for me and was always helpful with a warming smile on her face. The only reason I give 4 stars is because the jacuzzi jets did not work all week and that is all I had been looking forward to, after a horrendous stay at the Doubletree Dana Point. The only draw back is the train tracks. If you get a room next to the tracks, the train is very noisy until midnight and the hotel room shakes when the train drives by.
Name: J C* F*****
Date: 2019-10-20 21:13:16
Rating: 5
Comment: Very clean, pet friendly, near trails, parks, highway, with WiFi and complimentary breakfast
Name: K
Date: 2019-09-29 17:17:21
Rating: 1
Comment: Please be wary of this hotel. I called once to make a single reservation, cancelled it a month later (well documented, with cancellation #), and then was billed $306 a month later (when my original trip time/reservation slot came up) for not showing up. Please check your credit card statements very carefully if youre going to stay in the Dana Point/San Clemente area, because we had another hotel over-charge us too. Weve never seen this elsewhere in the nation, at hotels of all types. Its like some strange crime-ring may be working hotels in this region. Please also demand they send you receipts. They email us for all sorts of things, but not for such charges. Its awful practice what happened at the only two hotels I dealt with in this region, and is probably illegal.
Name: J****** W*****
Date: 2019-09-04 20:34:51
Rating: 1
Comment: My stay started out great a we were there for a wedding in which by boyfriend was a groomsman. The day after check out I check my bank and see that I have an additional $250 charge. I call the hotel and speak with Gaby the Assistant GM. She began to accuse me and my fiancé of smoking in the room. This is not true we don’t smoke and She was very condescending and self righteous in her decision.I am a professional and also worked in the hospitality industry for several years and know the rules and consequences if broken. Unfortunately I don’t have a leg to stand on as it’s my word against hers so she lied beyond belief and stole $250 because of her accusations. I am beyond livid and will never stay at a Marriott again.Gaby Gustafson terrible worst experience in a hotel that I have ever received.
Name: P******* V W******
Date: 2019-08-15 14:37:32
Rating: 4
Comment: Clean budget hotel with great proximity to I-5 and Orange County. Parking and full breakfast included. Helpful staff
Name: W***** I
Date: 2019-08-12 05:05:15
Rating: 1
Comment: NEVER STAY HERE! We had rooms reserved a few months in advance for a family gathering however when families with kids checked in, the hotel only had rooms for about half our family. The staff was rude and didn’t take responsibility for not reserving the rooms.
Name: M****** F*****
Date: 2019-08-08 16:29:25
Rating: 1
Comment: If you like to sleep don’t stay here. The train comes every hour blasting it’s horn. Other than that it is a nice place just a shame about the train
Name: K E*******
Date: 2019-08-03 17:42:37
Rating: 2
Comment: We have stayed here in the past and the hotel was a pleasure to stay at, even though we live only about an hour and a half away. This time was different. Many corners are being cut I believe due to new management/ownership in the past few years. For example, you now have to request a bottle of liquid dish soap from the front desk and they are providing guests with sponges cut in half. Really? This is what I’m paying top dollar for? These are just minor details but it speaks volumes for how things are going at this hotel. They now require a card key to access the restrooms downstairs. Very welcoming I’ll say (not!). The room we were in needed the flooring redone as they used some tape to secure the carpet down near the kitchen area. Lastly you can tell the age of the hotel by the old style light switches. Time for a remodel guys, I hope all those corners you’re cutting are to save money for that!
Name: T**
Date: 2019-07-02 03:22:16
Rating: 2
Comment: Have stayed here s number of times in the past and always had a very positive experience, until this time.... Housekeeping staff failed to service the room a number of times claiming we had the do not disturb sign out which we clearly didn’t. Raised it to the night manager this evening who became very defensive making excuses for their failure to do their job.... Next time will likely go to the nearby Hampton Inn. As an aside they allow dogs in the rooms AND in the dining area. That may be fine for some but not others, decide for yourself....
Name: B**** P*****
Date: 2019-05-15 08:03:20
Rating: 3
Comment: Hotel was alright, not the greatest Marriott property, but it will do for a short trip.
Name: M****** T******
Date: 2019-05-10 14:37:06
Rating: 2
Comment: Literally 500 feet from train tracks. Trains run all night. Room was dirty at check-in; food on floor and crusted to counter tops. Furniture is falling apart, didnt use any drawers for fear that they would collapse.
Name: S*** P********
Date: 2019-04-12 03:17:04
Rating: 3
Comment: Its misleading about the stay. Misleading about the complimentary beer and wine. I have provided 3 members staying there but when I arrived it was only soap, shampoo and conditioner for one person. I have requests 2 additional and some fixtures were broken.
Name: S*** O*******
Date: 2019-04-09 05:17:45
Rating: 3
Comment: The reason I give it 3 star is that I was never mention that the free beer and wine is only for Monday Wednesday and Friday. Any other day nothing. I was very disappointed I was told by their website.
Name: K** H******
Date: 2019-04-01 18:46:04
Rating: 1
Comment: My family and I stayed at this hotel for one night (thankfully). The lobby was dirty with old carpet. Upon arrival into our room we opened the sofa bed to discover crumbs all over the mattress, sheets with holes, and an uncomfortable mattress with springs poking out. The only redeeming quality of this hotel was their breakfast buffet. I strongly do not advise people to stay there.
Name: S** s**
Date: 2019-03-14 03:01:41
Rating: 3
Comment: Rooms are large. Hated how there was no bathtub...just a shower. My sheets had a smudge/stain on them..i just put a pillow over it and slept on the other side. Its just average to be honest. Dont expect anything great
Name: b**** b****
Date: 2019-02-28 02:31:13
Rating: 5
Comment: Seems like a nice place. Met my college roommate there who was in town for business. It was very easy to fine off the 5 freeway South. It was even easier to get back on the 5 North.
Name: B*** H*****
Date: 2019-02-23 04:57:59
Rating: 5
Comment: Very clean, easy parking, close to the beach and train.
Name: J**** w****
Date: 2019-01-18 23:05:47
Rating: 5
Comment: Beautiful place the staff is remarkable, nice clean place close to everything beach, shopping, freeways, food places,this place is perfect
Name: L*** P
Date: 2018-12-12 07:28:11
Rating: 4
Comment: Parking was $16 a night -- seemed a bit excessive. The parking spots fill up. We got parking comped for our rewards level of the Marriott Rewards program. We asked for the far side -- in a picture on the website, the hotel appears to be nestled in a woody area. Wrong -- the side overlooked a nearby Costo parking lot and gas station. The Railroad tracks were right there, and yes, they went by with horns blaring many times, including at midnight. The room itself was comfy and decorated well. We were a long walk from the elevator (the only one, seemingly). The interior of the lobby is nice. They now serve a hot buffet breakfast, included. There was a pool and gym area, but at only one night, we didnt partake. The couple of staff that we dealt with at the front desk were extremely nice and accommodating. Overall, a nice place to take a short weekend getaway. Close to our relatives home, so quite convenient for our needs. A hotel worth a try.
Name: B*** E***
Date: 2018-12-03 02:30:10
Rating: 5
Comment: Easy access to everything in area. Friendly staff. Reasonable prices for this area of California. Clean and short drive( 12 min.) to beach.
Name: C****** W****
Date: 2018-11-29 03:44:19
Rating: 5
Comment: This is a beautiful inn with an amazing staff. Everyone is so nice and helpful. One of many that stood out was Jacqueline Marcos del Rio. She takes such pride and care in everything she does and always greeted us with a smile. We were here for over 4 months and she always made us feel like family. She always worked very selflessly to make sure we were well taken care of. She is such an amazing asset to Marriott.
Name: J** V******
Date: 2018-11-21 15:34:08
Rating: 5
Comment: We always stay at Marriott properties. This one was clean and neat, friendly staff. We will be using this Marriott in the future to visit our granddaughter.
Name: M******* C* T***********
Date: 2018-11-13 22:35:22
Rating: 4
Comment: We really love staying at this hotel, probably because the rooms are basically studio apartments with a kitchen, living room, and large work area. We also like that we can stream our own Internet TV accounts, like Netflix, Hulu, and YouTube on the large flat screen TV. The one thing that made me reduce my rating by one star is the odor. Im not sure if its the cleaning products or a Room freshener or both, but its very strong, unpleasant and smells like chemicals. I even smell it when stepping into the lobby. It was so strong in the room we were given that I started to get a headache, and I asked for us to switch rooms. They obliged right away. I still smelled it in the second room, but it wasnt nearly as strong. I opened the windows, but only a little bit because you cant open them any wider, and eventually the smell dissipated. If the management reads this: please make sure your cleaning products and any other products you use are unscented and/or only one natural and light scents. The strong synthetic fragrances/scents are a turn off and probably unhealthy as well.
Name: D** D*** C*********
Date: 2018-11-08 21:12:13
Rating: 5
Comment: I enjoyed my stay at this very nice and cozy property at the picturesque Dana Point. Superb location! The staff are really nice and courteous. Special thanks to Hope for helping resolve a room related issue. Tara at the front desk is probably one of the finest in that role. I stay at many Marriott properties round the world. She is special!!
Name: N*** R******
Date: 2018-10-02 01:42:45
Rating: 5
Comment: Hotel staff is the bee’s knees!! Stayed here for Ohana Fest and had a blast. Hope, Tara and Richard were warm and welcoming. Hope was the first person we met in Dana Point, and we knew immediately that we loved the city. Tara even listened to my bad jokes while she was clearly trying to work!!Good breakfast, suitable gym, on-site laundry, and a public walkway will get you to Doheney Beach on foot in 20 minutes. Just a short Lyft ride from the Amtrak station.Thanks for the apple, Hope! Her and Tara deserve all the raises and promotions!
Name: P****** B******
Date: 2018-09-20 15:57:10
Rating: 5
Comment: Nice residence inn. Updated and good location. Access to walking path which leads to Doheny beach state park for a nice hike.
Name: N***** V*****
Date: 2018-09-10 17:27:01
Rating: 5
Comment: Tara at reception is amazing. My daughter and I needed an early check-in because I broke my foot and our condo was being fumigated. She even made sure we were on the ground floor. Staff in general has been great too. Super happy we decided to stay here!
Name: J*** E****
Date: 2018-08-29 10:17:59
Rating: 5
Comment: Overall pretty great place. I mean dont show up thinking that youre staying at the Ritz-Carlton in Beverly Hills or at the Four Seasons in Tahiti or something like that, but for a relatively average price establishment, its very clean, pretty well-built, and recently built to by the way I think only a couple years and the staff is really nice and free breakfast and all that stuff. I guess if I had to throw anything negative or bad in there is a little bit annoying having to pay $16 every single day just for a parking spot. But if youre willing to walk a 3/8 to 1/2 of a mile, Im sure you could probably park down the road make a walk in pack for a week end up saving $112 right?
Name: E*** B*
Date: 2018-08-26 03:37:09
Rating: 4
Comment: The room was nice. They have a fairly strict curfew at the fire pit even when the group was being respectful of other guests. Would have been nice to pick our own bedtime
Name: R*** J******
Date: 2018-08-03 15:50:55
Rating: 4
Comment: I really enjoyed this Hotel. The room was very large and the bed was really comfortable. The bathroom was really nice and modern. the Kitchenette was also a added addition to the room.
Name: T*** G******
Date: 2018-07-01 17:39:15
Rating: 2
Comment: Decent breakfast. Rooms are a little cramped. Found blood or some sort of stain on the bath mat
Name: j******* p*******
Date: 2018-06-20 15:38:17
Rating: 5
Comment: Excellent breakfast bar. Staff is proffessional. Manager/front desk staff came and greeted up personally at breakfast. A pleasure. Ill stay here again. Doing it right!
Name: W****** L******
Date: 2018-06-18 06:31:31
Rating: 5
Comment: I had 5 great amazing months working at residence inn the best hotel I truly recommend.
Name: K**** A******
Date: 2018-06-16 16:12:50
Rating: 3
Comment: Nice place BUT with almost $200.00 a day do they really have to charge $15.00 a day to park in their lot...bummer!
Name: A*** W***
Date: 2018-05-25 17:18:49
Rating: 4
Comment: Emergency stay due roof leak at our apt. They were very nice, only the train horns kept walking me. My kitty thought the bed was swell!
Name: T*** K******
Date: 2018-05-21 02:03:53
Rating: 5
Comment: Great South county location. Had an ocean view. Perfect stay for a little San Juan Capistrano fun.
Name: L**** F***
Date: 2018-04-30 15:27:39
Rating: 5
Comment: Great stay!! Clean place, courteous staff, great friendly service, and I highly recommend this place if you want top notch service. Marriott is known for great service.
Name: M****** P***
Date: 2018-04-24 15:11:03
Rating: 4
Comment: Room was comfortable and staff was courteous. No issues checking in or out.
Name: T**** B
Date: 2018-04-19 21:50:53
Rating: 5
Comment: This specific Marriott accommodated every need my high maintenance family demanded and did it with nothing but smiles. A very professional yet personal experience + waffle bar every morning = a satisfied guest.
Name: J***** B******
Date: 2018-04-19 15:59:56
Rating: 5
Comment: Wonderful place to stay. Staff was ver friendly, room was very clean and breakfast buffet was pretty good. My family would definitely stay there again.
Name: K** A*
Date: 2018-04-09 17:08:04
Rating: 5
Comment: Wow. First time to comment on a hotel. I expect my stay to be top notch but these folks push it to another level. First, they offer a 2 bd rm suite which for a family with 2 teenagers is a great option. Further, the facility is full of amenities and the breakfast and evening snacks saved us a ton of money. Finally, the staff acted as Hosts and made our stay feel like a neighborhood by the end of the week. Richard, you could not have been a more charming and welcoming Host. We cant wait to visit again
Name: c**** k*********
Date: 2018-03-16 15:17:27
Rating: 5
Comment: We have been here since Nov. What a great hotel for short and long term stays. Very friendly staff
Name: g s
Date: 2018-03-14 09:55:47
Rating: 5
Comment: Very convenient to all of highways, nice clean hotel great staff and nice breakfast.
Name: J***** K***
Date: 2018-03-09 06:31:10
Rating: 5
Comment: Great large rooms, clean, and instant access to the freeway. Throw in a decent breakfast and you have a great hotel.
Name: j*** c***
Date: 2018-02-14 01:18:20
Rating: 5
Comment: One of the best hotels i have ever stayed. I travel around the US every single month for 2 weeks and this has been the best hotel so far. The staff is excellent rooms clean.
Name: c*******
Date: 2018-01-19 13:15:33
Rating: 4
Comment: Nice and convenient, great food offerings and the pool area was very clean.
Name: B*** W*****
Date: 2018-01-19 04:01:58
Rating: 1
Comment: Who builds a hotel next to a busy, loud railroad track that has trains blowing their whistles at the crossing right next door ??? Beautiful building, not cleaned well at all. “Clean” Towels have lots of stains (yuck)
Name: I** E
Date: 2018-01-17 03:30:37
Rating: 4
Comment: Amazing Staff, great room service, great amenities, but quite lacking and firm beds.Over the course of my stay, I had a chance to experience my suite and most of the amenities in the hotel. All of the staff were very helpful and friendly. Also, the pool and exercise room are quite good and are up to date. The rooms are spacious, well planned, and have all of the things that most people need or want in their room for the price. The beds are the only issue in the room. They were quite firm.Overall, my stay was quite a good one. I can not reiterate enough how good my stay was. My only issue is the beds, they are just to firm for myself and the other guests that I talked to. (This review is strictly my own. I did ask other guests what they thought about the beds in their respective rooms)
Name: L** T*******
Date: 2018-01-08 01:05:27
Rating: 5
Comment: Rooms and amenities are great. The hotel is dog friendly so if your fine with dogs, this hotel is amazing!
Name: A***** U****
Date: 2018-01-03 07:06:03
Rating: 4
Comment: Great location, very reasonable rates, and free Golden Malted waffles for breakfast were the best things about this place. Breakfast staff were also very friendly. Suite was pretty large, and its always nice to have a little kitchenette. Not enough pillows or towels, and had to use top sheet from one of the beds for the sofa bed, which had no sheets. I wish the Residence Inns were a little more consistent. Some are definitely better than others.
Name: R*** S*****
Date: 2017-12-21 16:32:21
Rating: 4
Comment: We stay here whenever were in the area. Great two-bedroom family suites, pool, free breakfast, reasonble prices, centrally located to area attractions.
Name: M****** S****
Date: 2017-12-20 08:19:01
Rating: 5
Comment: Friendly awesome staffs and helpful can’t wait to find a girlfriend and have a 2 night couples getaway
Name: M*** M*******
Date: 2017-11-27 23:27:50
Rating: 5
Comment: Great quite rooms. Nice layout. Have to pay for onsite parking though.
Name: S****** N*****
Date: 2017-11-25 05:09:00
Rating: 2
Comment: Update: well right is right and wrong is wrong. It wasnt 2 hrs from my post on the review board that I was contacted by hotel management and they bent over backwards to make it right. I can say this, the room may have be tired, but management here is not and we couldnt praise them more. They salvaged our vacation and fixed everything but moving those darn train tracks. A huge thank you for living up to the Marriott brand in the customer care department, I change my rating from a 2 to a 4.5!Im here now....selected this location because we always stay Marriott and are rewards members. Let me tell you, Marriott would be disappointed if they saw their name on this building. Took a spoon out of the drawer to stir my coffee and it has crusted yogurt or the like on it; hole in the door; white stains of what looks like an orgy just left or police used illuminated techniques to find bodily fluids on the sofa; the photos of this location, specifically the bathroom and living area of the room have been so airbrushed and stretched....we practically have to stand on the bed to pass each other, 3 people in a king room with sofa sleeper...wouldnt recommend it; then there are the 3 flights of stairs to get to the hell hole room we have over looking the sewer plant and a trailer park. I still havent found the location in the photos of the picturesque fire pit overlooking the beautiful mountains and the view. In all my Marriott stays this one hands down disappoints and my first trip ever to California with my family is going to be memorable, but not for the right reasons. Buyer beware, the pictures lie. Oh did I mention the train tracks outside the bedroom window... chooo choooo at 3am. FuN
Name: B*** D
Date: 2017-11-23 05:01:25
Rating: 4
Comment: I enjoy this Residence Inn. The staff is always friendly and i appreciate the location and its convenient access to Dana Point, San Clemente and San Juan Capistrano. I am a fan of the kitchenette in the room and the complimentary hot breakfast is an easy way to get the day started. When the hotel is busy, parking can become a challenge. There is plenty of parking available but you may have to go up a few flights of stairs to get from the parking lot to the hotel. Stop at the lobby and drop your bags first.
Name: D*** W****
Date: 2017-10-30 05:04:59
Rating: 5
Comment: It wasnt the first time I stayed there, and Ill stay there again when I can. Loved it.
Name: A***** M*******
Date: 2017-10-20 11:36:20
Rating: 3
Comment: Not bad rooms are not too out of date. But the maze floor plan is enough for me not to return. Fantastic staff.
Name: T*** F*******
Date: 2017-10-13 15:44:59
Rating: 5
Comment: Excellent. High quality free breakfast, and a few nights a weeks theres dinner or appetizers. Great rooms
Name: G*** H******
Date: 2017-10-04 02:07:54
Rating: 5
Comment: Having a full on kitchen in the room is really great. The locations pretty quiet and the room is actually very large and accommodating.
Name: S**** B**
Date: 2017-10-02 12:03:51
Rating: 5
Comment: Room was very nice. Bed was comfortable. It was quiet. Great parking.
Name: S***** M********
Date: 2017-09-27 02:02:22
Rating: 4
Comment: Its a very nice place and I loved seeing the dogs allowed to stay. The staff is very friendly and greets you whenever they see you.
Name: R** W***
Date: 2017-08-25 21:19:00
Rating: 1
Comment: Horrible customer service. Poor management. No staff communication. Kids skateboarding and screaming in the halls without adults. Worst residence inn ever. Try A.b&b instead. Lots of misinformation. Beware!!
Name: A*** D***
Date: 2017-08-22 04:38:45
Rating: 4
Comment: Comfortable beds, good mixers with free beer (!), and a nice outdoor space with pool, putting green and basketball court. Not in a very interesting location (nice view of Costco) and occasional interruptions by a train, but overall a good experience.
Name: A* D***
Date: 2017-08-20 02:50:18
Rating: 5
Comment: Great location (you can see the ocean). Quiet, comfortable rooms. Kind of expensive rates at times. Good place to use Marriott Rewards Points.
Name: M*** V****
Date: 2017-08-09 03:09:01
Rating: 5
Comment: Staff is extremely friendly and personable. Breakfast is amazing. Rooms are clean and very spacious. Would come back here again on business
Name: J*** M******
Date: 2017-08-03 02:34:22
Rating: 5
Comment: The hotel was very clean and had everything and more. The hotel featured an amazing putting green right next to the pool. The rooms were very clean and the hotel was very friendly.
Name: G***** V******
Date: 2017-08-02 03:01:39
Rating: 5
Comment: Clean facilities, modern and spaceful rooms, and would enjoy coming back.
Name: J***** F******
Date: 2017-07-02 05:36:01
Rating: 4
Comment: Quite a beautiful place I must say, wish the view could be a bit closer to the ocean but you gotta make do with what you have, right? Still a wonderful hotel and would recommend it to anybody.
Name: J*** D*****
Date: 2017-06-24 21:27:58
Rating: 5
Comment: Nice staff, great room with a full kitchen. When the manager heard we had 5 people in the room, he upgraded us to a suite. Very nice!! 👍👍
Name: M********* A******
Date: 2017-05-29 23:46:49
Rating: 5
Comment: Beautiful and friendly environment. Great customer relationship. Breakfast is good. With plenty of options to choose from.
Name: S*** R*******
Date: 2017-05-15 13:05:15
Rating: 5
Comment: Room was very clean. Kids enjoyed the pool and mini golf.
Name: M**** E****
Date: 2017-03-31 02:33:08
Rating: 4
Comment: Convenient location, clean rooms that have been recently updated. Friendly staff. Not much of a view.
Name: T*** R***
Date: 2017-03-14 12:20:23
Rating: 5
Comment: Great residence inn close to Dana point harbour and doheney beach clean rooms as expected from residence inn
Name: J*** V (*********
Date: 2017-03-06 06:13:15
Rating: 5
Comment: This was my first stay at this Marriott and I enjoyed my stay the room was cleaned and they had a full breakfast bar with eggs, sausage and other items. Close to shopping and the beach
Name: M****** M**********
Date: 2017-01-26 17:00:42
Rating: 5
Comment: We stayed here for almost 3 weeks after we had a small fire at our house. Great staff and personal service, excellent rooms. The perfect place for an enjoyable stay in Dana Point.
Name: r**** r*********
Date: 2017-01-03 11:35:11
Rating: 5
Comment: My wife andI stayed here last Christmas and plan to do so again this year, 2016. The mini suites have a great bathroom/shower as well as a complete kitchen. The large desk is useful for doing paperwork and computer at the same time. Breakfast is included but gets an ok
Name: G**** v** T*****
Date: 2016-12-12 20:55:50
Rating: 5
Comment: Convenience, consistency and each suite is fresh, clean and contemporary with everything you need!
Name: K***** N***
Date: 2016-12-05 06:28:32
Rating: 4
Comment: Room was clean, modern, plenty of outlets for electronics. Plenty of breakfast
Name: L****** H******
Date: 2016-09-12 01:15:46
Rating: 4
Comment: Love the room, very clean. Love that we have a little kitchen. Good complimentary breakfast and theres a Pokestop.
Name: J** S*********
Date: 2016-08-21 21:36:47
Rating: 4
Comment: Very nice rooms, great pool and facilities, ran out of breakfast supplies fast
Name: A***** O****
Date: 2016-08-08 17:51:02
Rating: 4
Comment: I stayed in a studio ans its a really nice place. Beds are comfy and everything is set up very well. Tons of outlets for chargers and theres free wifi. Along with that, if Pokemon Go players are bored, they have a pokestop I can reach straight from my room.
Name: M*** M******
Date: 2016-08-07 01:22:01
Rating: 4
Comment: Beautiful rooms, friendly staff. Excelent breakfast.
Name: F**** T*******
Date: 2016-07-24 16:24:51
Rating: 5
Comment: Good hotel for the price, with an outdoor pool, basketball court, ok breakfast and very close to the freeway.
Name: J**** C****
Date: 2016-06-11 09:17:57
Rating: 5
Comment: Beautiful facility with views of the ocean. The rooms were large and the bathrooms were spaceous as well. They even serve a complimentary hot breakfast.
Name: A**** H****
Date: 2016-06-04 23:31:37
Rating: 4
Comment: Usually quite comfortable. This past time I found old pizza and salsa in the fridge. Last time old coffee in the coffee pot. Other than the forgetful upkeep, everyone is nice. The residence is lovely and comfortable.
Name: R***** B****
Date: 2016-04-23 17:45:08
Rating: 5
Comment: This hotel is ideally situated in Dana Point it has a washer a dryer clean guest rooms and a nice swimming pool.
Name: L* T******
Date: 2016-03-30 05:04:58
Rating: 3
Comment: Super hard beds!! Work up during my sleep because the bed was so hard! My rib cage was killing me because how hard the bed was pressing against them. The pills had absolutely no life to them as well. Very terrible sleep which is the main purpose of a hotel. The room it self was nice and clean. Just wished they had a Keurig coffee maker like most hotels. Coffee in the room was like water. The breakfast was ok. The staff seemed overwhelmed and were not able to keep up with the demand. Not even the coffee was keeper up. Holiday Inn Express give much better hot buffets. They did give complimentary beer, wine, and a nightly hot meal, which made up for breakfast. Lots of stuff for kids to do. Kids were busy and had a good time.
Name: C***** G******
Date: 2016-03-20 18:44:40
Rating: 5
Comment: Thoroughly enjoyed my time here. Stayed for 4 nights and loved every aspect. The breakfast buffet was one of the better continental breakfasts Ive had. The staff was kind and friendly. The rooms were clean, classy, and comfortable. The only minor downside is the location. Nevertheless, it is close to nearby attractions and the freeway.
Name: R***** L
Date: 2016-03-01 23:37:20
Rating: 4
Comment: Nice hotel with built-in kitchens. Great for families requiring extended stay. Swimming pools, jacuzzi, basketball 1/2 court, putting-green and bbq grill on site. About 1-2 miles away from the beach.
Name: F******** B******
Date: 2015-12-25 06:07:37
Rating: 5
Comment: Excellent in all aspects. Prime location with easy freeway access. Too good to be called a home away from home.
Name: T** E******
Date: 2014-07-14 15:20:48
Rating: 3
Comment: My wife and I attended a wedding in Capistrano this past weekend and stayed at the Residence Inn. The room was nice albite a bit pricy in my opinion. My only complaint was on Sunday morning the pool was filthy and the surrounding deck was littered with food and trash from the previous day. Dont most hotels, particularly ones that charge close to $300 per night, clean their facilities?
Name: S********* K***
Date: 2024-06-07 12:58:00
Rating: 1
Comment: Hotel is right by train track and there must be crossing as the train rings it’s bell constantly woke me up at all points during the night