Top Pet Boarding Service in San Juan Capistrano
The Zuri Pet Spa
32423 Calle Perfecto, San Juan Capistrano, CA 92675, United States
Update: we've used Zuri multiple times now and had great experiences every single time. This latest stay included an unexpected extension when our flight was cancelled and we were stranded on the opposite coast. It was a super easy process and eased our anxiety. Seeing the staff interact with the dogs on the daycare cameras and getting the report cards with pictures every few days continues to show us our dogs are genuinely happy and thriving during their stays and that the staff really are great. I recommend Zuri to everyone who asks for boarding recommendations.Boarded my 3 dogs ( 1 senior small dog and 2 large older dogs with bad anxiety) for 12 nights. One of my large dogs had failed the test day at Camp Bow Wow, the other large dog passed but was shaking by the gate the entire time. We decided to try Zuri instead after much research and we are so glad we did. We watched our dogs on the daycare cameras every day- both large dogs did incredible with the other dogs, and the staff were very attentive. More than once we caught staff sitting in the small dog area and petting/playing with dogs. My one large dog with the worst anxiety laid along a wall the entire first day, clearly a little scared. The next day I saw t hat a piece of play equipment had been moved to where she laid the day before where she could hide under the piece of equipment, So they were clearly paying attention to her and felt that would make her more comfortable which was very sweet. All of my dogs upon pickup were not crazy trying to get out like they have been before, they were all calm and we genuinely believe they had an enjoyable stay. We will definitely use them again!
Ortega Animal Care Center
27341 Ortega Hwy., San Juan Capistrano, CA 92675, United States
In my experience and opinion this veterinary, boarding and grooming services establishment does not offer quality veterinary or grooming services and offer little customer service. Additionally, they do not care about your pets or you, have an attitude and are dishonest. 1) We brought our dog in and they could not diagnose without running a lot of expensive tests. They routinely want to run many expensive tests. We took dog to another vet and he diagnosed immediately without all the tests. We took our cat in for an issue and after an expensive procedure, they could not fix. The other vet fixed after the same procedure. 2) I called in the other day and spoke to Katie at the front desk with a concern about the vet not giving or mentioning a vaccine that was overdue. She said it was a mistake and didn't apologize or seem to care at all. Katie then told Michelle Beck, Director of Operations, that I was upset and cursed at Katie, which is a complete falsehood. Concerned but not upset and never cursed. When I told Michelle that, she said she heard me curse because she could hear the call from her office six feet away from the reception desk, even though it was not on speaker phone. These people are not honest or truthful. They simply don't care and do not provide quality service or customer care. 3) When we took our dog for a bath and grooming, they gave her a haircut and not a bath. They said they made a mistake even though we asked and ordered a bath. They didn't seem to care and didn't apologize. Again, bad customer service, have an attitude, they don't care, and not quality services. I and my pets and wife are so glad we have gone back to my old vet who is farther away but totally worth the drive-and they offer good service, are honest and care.
Ortega Animal Care Center - Matthew Brehmer, DV...
27341 Ortega Hwy., San Juan Capistrano, CA 92675, United States
In my experience and opinion this veterinary, boarding and grooming services establishment does not offer quality veterinary or grooming services and offer little customer service. Additionally, they do not care about your pets or you, have an attitude and are dishonest. 1) We brought our dog in and they could not diagnose without running a lot of expensive tests. They routinely want to run many expensive tests. We took dog to another vet and he diagnosed immediately without all the tests. We took our cat in for an issue and after an expensive procedure, they could not fix. The other vet fixed after the same procedure. 2) I called in the other day and spoke to Katie at the front desk with a concern about the vet not giving or mentioning a vaccine that was overdue. She said it was a mistake and didn't apologize or seem to care at all. Katie then told Michelle Beck, Director of Operations, that I was upset and cursed at Katie, which is a complete falsehood. Concerned but not upset and never cursed. When I told Michelle that, she said she heard me curse because she could hear the call from her office six feet away from the reception desk, even though it was not on speaker phone. These people are not honest or truthful. They simply don't care and do not provide quality service or customer care. 3) When we took our dog for a bath and grooming, they gave her a haircut and not a bath. They said they made a mistake even though we asked and ordered a bath. They didn't seem to care and didn't apologize. Again, bad customer service, have an attitude, they don't care, and not quality services. I and my pets and wife are so glad we have gone back to my old vet who is farther away but totally worth the drive-and they offer good service, are honest and care.
K9 City Play n Stay
32967 Calle Perfecto, San Juan Capistrano, CA 92675, United States
I wouldnt give him a Full star but I had to rate it. My situation was soo serious. Maybe Paul, owner, takes on easier dogs. IDK but my dog was between 1-2yrs old at the time, gad been in 2 shelters for over 6 months prior to me adopting her, she is perfect with my husband and I but Barked at noises, people walking by our apartment. She had social anxiety esp. With large built men, the shelter Never told me only specific people could get her out of her kennel. Pual showed No patience he wanted to go straight to a Shock Collar after 2 private visit and 1 class. I could not do the classes because she wasnt ready, yet. Paul is one of the worst trainers Ive worked with.I would keep him posted on her progress by me calling him. Always calling him. Never did I get a call to check up w me even when we did not show for the next class. He knew she was a bit more challenging. He has a big ego. Will NEVER refer this place no matter how much he talks about his accomplishments.
San Juan Animal Hospital
32391 San Juan Creek Rd, San Juan Capistrano, CA 92675, United States
I want to start this as I was referred here in 2022 for my senior pug. I thought I found a great vet and a home to my 2 pugs. That all changed after the staff was turned over.Since July 2023 my pug started declining with what I thought was heart issue. We think it was seizures but meds never worked.The last part of his life was supported by the staff and the lack of compassion, concern and empathy with our babies. I tried to get some basic questions answered but they wanted me to book a visit to answer them. Dr B went on vacation for Thanksgiving and my baby started declining more and more. They staff forwarded the call to the office manager which was condensing and not nice at all. No compassion on my struggle with my ailing pug.I tried calling them and I realized they would never pick up my calls, they were screening my calls and not answering. This was very concerning as NO doctor should ever do this. This was a difficult time for me and decisions needed to be made with my baby and knowing they were screening the calls was beyond me.The day my baby passed at home I tried calling again and screening. I left a message and they called back in 1 minute. This is not acceptable.During the transition of my baby there was still no empathy or comfort with the staff. Never even offered a box of Kleenex.This practice needs direction on how to treat humans and fur babies. We need supportive care and need them to provide the best care for our babies.Never will come back here again and would emphasize to everyone, look for a new home for the care of your fur babies, they deserve the best. Not cold hearted staff that only wants your money.
Top other services in San Juan Capistrano:
Sit Means Sit Dog Training South Orange County
27184 Ortega Hwy. #109, San Juan Capistrano, CA 92675, United States
I want to begin my review with saying how grateful I am to Stephanie, Nick, and the Sit Means Sit team for training my boy - a now 8 month old labradoodle to follow commands in the home and out in the community. At about three months old, he was disobedient, stubborn, and learned to bite as a way to escape/avoid my commands. His temperament was far from what labradoodles are described as. I made excuses for a while due to him teething and being a puppy! I was told these behaviors would pass with time. Meanwhile, his behavior just escalated - he even drew blood from my hands and arms several times which brought many tears and frustration. Prior to SMS, I had two separate and negative experiences with a private trainer and a popular training facility in South OC.I want to both COMMEND AND THANK specifically Stephanie and Nick for all of their communication, dedication, and hard work during my dogs training. I have witnessed positive outcomes in my pups confidence, compliance, and socialization. The previous experiences made it beyond difficult to trust anyone with my dog, but Stephanie made it easy. She was beyond patient, empathetic, and kind. Without any hesitation or annoyance, she would answer my text messages and phone calls! Overprotective first-time dog momma, for sure! LOL. We began Jumpstart and I was assigned Nick as our trainer with few others in between to help my pup generalize the skills he was learning across different people and settings. Although the cost of training may be a little expensive, you get what you pay for. It eased my mind to know that it also comes with a lifetime warranty!Nick is knowledgeable and helped our pup acquire a great new skill set! He was thorough in his explanations of the process and the tools used to help train our dog. I was a little skeptical on if the e-collar will be used as a form of punishment or if it will hurt him. He went above and beyond to allow us to feel the e-collar in different settings and educate us in the manner it will be used which is to gain the dogs attention, especially my pup who is highly distracted and self-directed. This was reassuring! At every session - which was typically outside our home, in our community, or on a field-trip, Nick would begin with the goals he would be targeting for the session and at drop off provide us with a very brief description on how our dog did. Nick is professional and personable. He worked really hard with our pup and showed us how to continue working with our pup to ensure that he maintains his skills. At our last check in, our pup was able to be off leash in a highly distractible area and heel for a few minutes. He is able to comply with all basic commands with minimal prompting/use of e-collar. One of the biggest accomplishments is that my pup is able to be pet by children without jumping on them. He will comply with sit or down and waits to be pet. At our last session, we allowed a 1 1/2 year old little girl with her mom pet him and he lied down with his belly up for cuddles. Made my heart melt! My pup has been transformed from a little T-Rex to a teddy bear!THANK YOU Nick, Stephanie, and SMS Team for this invaluable experience! Our pup is now able to join group classes. We look forward to this upcoming experience and future opportunities that our pup can continue growing with you. For those that are reading reviews for the purpose of making a decision, look no further! You are in good hands!!!
HK Dermatology
30280 Rancho Viejo Rd, San Juan Capistrano, CA 92675, United States
Dr. Norma answered all my questions honestly so that I could make my decision. I was always looking for ways to conceal the areas that I was self conscious about, if your doing research, you understand what I mean. I had two separate procedures, breast liposuction and abdominal liposuction. Since breast liposuction, ALL my blouses fit. My buttons are no longer stressed over my breast because theyre smaller. I feel SOOOO comfortable in fitted t-shirts. As for my abdominal liposuction, that tire/barrel/layers of fat around my stomach is gone. ALL my blouses and t-shirts are no longer stretched around my stomach. When I put on pants, skirts, jeans, sweats or shorts there is no MUFFIN TOP/OVERLAPPING, no GUT spilling over the front of my pants. Im wearing clothes I didnt wear before because I would be so self conscious. Now, I just put on whatever and Im out the door. Dr. Norma helped me get the silhouette I wanted. Im committed to the success of this investment so I workout, eat healthy and maintain my weight. Im SOOOOO happy with my results.
PetSmart Veterinary Services - San Juan Capistrano
33963 Doheny Park Rd, San Juan Capistrano, CA 92675, United States
Ive had a few good vets. They have either moved or retired and then ive had not-so-good vets. What makes a good vet? Knowledge and the ability to impart that knowledge. Someone who can help me take better care of my puppy. I have two residences, and have an incredible vet in Temecula, so the bar was set high. I heard from a friend about Dr. Labang, and stopped by to take a look (very convenient inside of Petsmart; but not affiliated. Thats just her space). I met Renee the office person/vet tech/Mom-in-charge-of-cat-wrangling, and was instantly happy there. Then I met Dr. Labang on my first new puppy visit. Once you get over the disarming eyes, she is the most wonderful person to listen to. Even if you listen-by-taking like I tend to do. Shes so patient. Shes available, shes proactive (guesses what youre gonna ask next) and thorough. And such an old-soul. Younger vet (I expect she looks a lot younger than she is), but very old soul. She has the best of both worlds in all the new info, with the old experience. Long review, but when youre picking your doctor for your fur kids, you need info. Info here is Im a client for life; as long as shell have me.
Ramos House Cafe
31752 Los Rios St, San Juan Capistrano, CA 92675, United States
Fairly new to the area and looking for a good brunch spot. Had seen good reviews, and impressive presentation and was not deterred by price ($35 prixe fixe menu on weekends) or wait times. Waited about 30min to be seated around 10:30 Sat morning. And then waited. Probably did not get our drinks until at least 30 min after being seated. And they weren't good. Coffee not better than any diner and Bloody Mary while being pricier than most was fairly small and not good. Had a weird sort of seafood type after taste. And the shrimp on it was very, very sad and limp looking. We didn't eat it to avoid risk of food poisoning. I ordered pain pardu, and hubs got beignets as our small plate. Both were good. Beignets did not have much flavor. The paid pardu was very good and honestly the only bright spot of the meal. For our large plate we got the crab cakes and lox. I was very confused when I got the lox. Lox insinuates bagels/cream cheese and smoked salmon in my mind. This was served carpaccio style with crostini. No bagel, no cream cheese. Hard boiled egg diced up on top. Just ok. The crab cake was literally inedible. First off it's covered in onions which is not at all noted. My husband does not like onions. They were also permeating the eggs, and from what we could tell, all the egg dishes appeared to have this issue. The eggs were also squishy and rubbery. The crab cake was very, very low quality and mostly breading. What most impressed me about the food was how poor quality it was. The service was very lackluster as well. The seafood was not fresh and questionable, and the eggs were super light colored yolks. It's very cute and has great ambiance, and the pain pardu was really good, which is why I gave it 2 stars. But the $35 brunch is ridiculous for what you get. I don't write negative restaurant reviews lightly as I love the restaurant industry and supporting it, but this experience literally left a bad taste in our mouth through the afternoon. I doubt we will bother to return despite it being nearby.